Terms and Conditions
You must agree to these terms in order to use this service.
- Dr Lilian is only available to answer general pet health care questions about pet nutrition, pet behavior and training, or any other pet health care subject. If your pet is seriously ill or has an immediate health concern, seek treatment from your local veterinarian IMMEDIATELY. This service is only for non-emergency related pet health care issues.
- Dr Lilian will not comment negatively or second guess another veterinarian’s treatment protocol.
- The pet care service from Ask-the-vet.com is NOT meant to substitute direct communication and regular treatment from your local veterinarian. All answers given are based on the information provided and are only general guidelines concerning the problem.
- You understand and agree that your best course of action is always to take your pet into your local veterinarian for a physical examination.
- By using the Ask-the-vet service, you understand that Dr Lilian will answer your question as soon as possible but makes no guarantee on how long it will take to answer you. Although most questions are usually answered within 48 hours of receipt, due to the nature of email systems and the demands that Ask-the-vet may experience it would be impossible for us to give a guaranteed reply time.
- Dr Lilian is providing this service (all services/information within Ask-the-vet.com) in good faith. All care will be taken with no responsibility or liability accepted. You agree that Dr Lilian’s entire liability is limited to the amount paid or the lowest amount authorized by law.
- These terms are deemed offered and accepted in Sydney, Australia and any legal action resulting from any activity of Ask-the-vet.com must be brought in this location.
Customer testimonials
Dr. Lillian was very helpful. Her answers were detailed and complete and she seemed to have a strong interest in the health of my dog.
- Susan Hawksley, Rhode Island, USA
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Dog digging carpet
My dog (5yo female neutered Blue Heeler mix) is outside during the day and inside at night. I've only had her for 6 months- I got her from a friend. During the past month, she started scratching at our carpets ruining them. She only scratches them around the walls never in middle of the floor. Why is she doing this and what can I do to get her to stop?
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